Remote Infrastructure Management

We enable enterprises to build and manage optimized and reliable IT infrastructure by leveraging existing technology resources and emerging trends helping them to stay responsive to dynamic business needs.

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Remote Infrastructure Management

Organizations are increasingly encountering massive challenges in optimizing their IT infrastructure in order to stay agile to an unstable business environment. Organizations need to be able to withstand and rapidly recover from security risks, adhere to compliance guidelines, reduce operational costs, maximize IT performance, prepare for business continuity and scalability in terms of future expansion. On the other hand, it is crucial to stay accommodating to the rising technologies such as cloud, virtualization and mobilization.

It allows companies to focus on their core competencies while relying on specialized experts to handle their IT needs remotely. However, effective communication and collaboration between the organization and the RIM service provider are crucial for successful outcomes.

Our services, customized for you

Data Center Management

Effective communication and collaboration between the RIM team and data center personnel are crucial to ensure seamless operations and adherence to established procedures. Additionally, data center management in RIM requires robust security practices and measures to protect sensitive data and assets hosted within the data center environment.

The Service Desk's efficiency and effectiveness are critical in RIM to ensure seamless IT operations, minimize downtime, and provide satisfactory user experiences. Through constant communication and collaboration with end-users and other IT teams, the Service Desk acts as the face of IT support in a remote infrastructure management setup.

End User Computing in Remote Infrastructure Management is crucial for ensuring that end-users can work efficiently and securely, regardless of their physical location. It streamlines IT management, reduces support costs, enhances security, and enables organizations to provide a consistent user experience across their workforce.

Effective network management in RIM is vital for ensuring seamless connectivity, data flow, and communication within an organization. It requires a combination of robust network monitoring tools, skilled IT professionals, and efficient communication channels to maintain a reliable and secure network infrastructure, irrespective of geographical constraints.

Application support in Remote Infrastructure Management (RIM) involves managing and maintaining the various software applications used by an organization's end-users. It ensures that applications are available, functional, and optimized to meet the needs of the users, regardless of their physical location.
24 X 7 available
and Support
Increased Efficiency
and cost saving
Data driven decision
making
Faster Deployment
and Updates

PearlArc Value Proposition: What Makes Us Stand Out

01

Are complemented by our profound capabilities and extensive cross industry experience in order to deliver you utmost in value. We manage over 200 CIs, over 100 tickets on daily basis ranging from P1 to P5

02

Are instrumental in enabling you to cope with the challenges of changing business and technological imperatives



03

Are delivered by way of aligning IT infrastructures with your strategic business objectives and are backed by our global knowledge base and flexible engagement models

04

Help organizations optimize their IT infrastructures, lessen downtime, mitigate security risks, enhances business continuity and lowers total cost of ownership



05

Offer robust and proactive business continuity planning for running businesses uninterrupted and smoothly with no or minimum business impact and fast restoration of critical services and data recovery in the event of disaster or mishap.

06

Are delivered in SLA driven environment with well-defined escalation matrix and proactive communication. We have strong capabilities to meet 100% SLAs



07

Leverage our ITIL processes, infrastructure assets, rigorous capabilities and extensive experience to provide customer value



08

Are enriched by regular training to leverage emerging technologies coupled with performance benchmarking



09

Rigorously implement SOPs and are delivered in an agile environment for faster ramp ups and ramp downs



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Cost-effective business solutions

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